FAQ'S
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Self-introduction
What is SAMtrinity？
SAMtrinity is a Dropshipping supply chain partner offering concierge-level solutions, including sourcing, warehousing, logistics, and after-sales. We help sellers focus on branding and growth with reliable end-to-end support.
Do you have your own warehouse?
Yes, we operate a 2000㎡ temperature- and humidity-controlled warehouse in Guangzhou, supporting wholesale and large-volume orders while ensuring efficient, safe storage and fulfillment.
Why choose SAMtrinity?
Business process
What are the requirements to join?
We require daily orders of at least 10, or a daily order value of $500+ , to ensure efficient resource allocation and service quality for all partners.
How can I join?
1.Please leave your email address and our customer service team will contact you proactively
2. Click on “About Us” > “Our Sales“, select the sales candidate that suits you, and then contact them
Are there any extra service fees?
No hidden fees. Our quotes are final. If costs change due to duties or supply chain factors, your dedicated manager will communicate adjustments transparently. If you have any questions, please contact our customer service team here.
What does the 1-on-1 account manager provide?
Your account manager provides personalized service, including packaging customization, POD model support, last-mile tracking numbers, and more, handling all your operational needs through a single channel. If you have any questions, please contact our customer service team here.
Do you offer an after-sales policy?
Yes, covering product defects, shipping damage, wrong items, and lost parcels. Claims must be filed within 15 days with proof. Some cases, like customs issues, are non-refundable.If you have any questions, please contact our customer service team here.
Products & Payment
What payment methods do you support?
We accept PayPal, Stripe, HSBC, Worldfirst, Pingpong, Lianlian, and Xtransfer, ensuring flexible and secure global payment options for our clients.
Can I place a trial order? Do you have MOQ?
We support sample trial orders with no MOQ, allowing you to test product quality and service before long-term cooperation. If you have any questions, please contact our customer service team here.
Which products do not support cooperation?
We do not handle illegal or unregulated products, including medical devices, weight loss, or height enhancement items. Please consult us for product-specific details. If you have any questions, please contact our customer service team here.
Do you support wholesale orders?
Yes, wholesale is supported. Please contact your account manager for tailored pricing and solutions to match your business needs. If you have any questions, please contact our customer service team here.
Customized service
What types of customization can you provide?
We offer logo printing, slogans, packaging design, thank-you cards, customer inserts, and last-mile tracking number updates, enhancing your brand’s identity and customer experience. If you have any questions, please contact our customer service team here.
How long does customization take?
Packaging customization takes 1–5 days depending on type, while product-level customization usually requires around 7 days based on complexity. If you have any questions, please contact our customer service team here.
What additional services do you offer?
We provide engraving, branding, and quality inspection services, ensuring your products meet required standards and customer expectations before shipment. If you have any questions, please contact our customer service team here.
Order & Shipping
How long does order processing and shipping take?
Orders are processed within 24 hours. Typically, products are shipped within 2 days after payment, ensuring timely fulfillment. If you have any questions, please contact our customer service team here.
How can I speed up shipping?
By stocking inventory in our warehouse, we can ship orders on the same day after payment, significantly reducing delivery time. If you have any questions, please contact our customer service team here.
How often are tracking numbers updated?
Tracking numbers are uploaded within 12 hours of payment, ensuring transparent and timely logistics updates for every order. If you have any questions, please contact our customer service team here.
Which countries do you ship to?
We ship to 140+ countries and regions worldwide, including the US, UK, Germany, France, and Brazil, covering almost all major global markets. If you have any questions, please contact our customer service team here.
Which logistics providers do you work with?
We cooperate with YUN express, 4PX, Yan wen, Hua Han, and many others, selecting the most suitable shipping option for each product and destination. If you have any questions, please contact our customer service team here.
If you still have questions, please click here to contact our customer service to solve your questions
